HubIRL Help Center
Use this as an operating guide, not a docs dump. Start from your role, then jump to the exact task flow.
Start in 60 Seconds
- Pick your role path below.
- Open the linked runbook for that path.
- Use “Related guides” at the bottom of each page for the next step.
- Use
Open Appin the top bar to jump back to your exact app context.
Quick Launch
| Need now | Open |
|---|---|
| My tickets and QR | My Tickets |
| Alerts triage | Alerts |
| Notification repair | Notification Delivery |
| Purchase ledger | Purchase History |
| Event operation runbook | Events and Tickets |
| Support templates | Support Playbooks |
Role Paths
New member
Community owner/admin
Event operations and door team
Platform operator
Common Questions
| Question | Go to |
|---|---|
| How do I set up a hub from scratch? | Hubs and Community Setup |
| What can OWNER vs ADMIN vs MANAGER do? | Roles and Permissions |
| How do required forms and waivers work end-to-end? | Required Forms and Waivers |
| Why did a refund only process partially? What was blocked? | Purchases and Refunds |
| How do I handle photo privacy or tag approvals? | Photos and Privacy |
| Where do I troubleshoot loading, push, and access problems? | Troubleshooting |
| Do you have copy-ready escalation templates? | Support Playbooks |
Coverage Map
- Member operations: onboarding, tickets, purchases, account and privacy controls.
- Hub governance: setup, role boundaries, invites, admin operating rhythm.
- Event execution: draft to publish, staff, scanner readiness, updates, post-event wrap.
- Compliance and trust: required forms, guest signing, override boundaries.
- Platform operations: queues, purchases/reconciliation, incidents, fee controls.
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