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Account and Profile

Account

Account pages are your personal control center. Start at Account, then use Settings for deeper controls.

What Lives Where

NeedPrimary Surface
Personal overview and quick actionsAccount
Profile, privacy, password, notificationsSettings
Active tickets and transfer workflowsMy Tickets
Order-level history and refund outcomesPurchase History
Saved and tagged photos + privacyMy Photos

My Account (/me)

Primary actions:

Settings (/settings)

Sections to know:

  • Profile and Privacy: name, username, profile visibility, avatar behavior.
  • Alerts and Delivery: push/email controls and repair tools.
  • App Preferences: theme and calendar-related controls.
  • Security: password, sign out, and deletion controls.

Profile and Privacy Rules That Matter

  • Keep your username stable. Mentions and profile links depend on it.
  • Profile visibility controls who can open your profile.
  • Photo visibility controls who can see your uploaded profile photo.
  • Some profile access failures intentionally return Not found to protect privacy.

Purchase History: How to Read It Correctly

From Purchase History, track:

  • order status (Paid, Free, Comp, Partially refunded, Refunded, Failed, Expired),
  • per-order ticket ownership state (owned, transferred, reassigned, refunded, voided),
  • line-item and event context from order snapshots,
  • why a refund was partial or blocked.

If Something Looks Wrong

  1. Confirm you are in the correct account and hub context.
  2. Refresh once and reopen the affected page.
  3. Check whether visibility or role scope explains the difference.
  4. Capture URL + UTC time + screenshot and escalate if still incorrect.
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