Platform Admin
Platform admin pages live under /platform-admin and are designed for cross-community operations.
Primary Workstreams
Purchases (/platform-admin/purchases)
Use this page for:
- platform-wide ledger visibility,
- order detail drilldowns,
- grouped summaries (community/event/day/week),
- anomaly signal review,
- CSV export,
- default and per-community fee control.
Reconciliation (/platform-admin/reconciliation)
Use this page for:
- settlement period checks,
- destination-account mismatch review,
- anomaly triage that can affect payout confidence.
Queues (/platform-admin/queues)
Use this page for:
- failed-job backlog,
- queue health trend interpretation,
- worker coverage visibility,
- retry/redrive operations.
Incidents and Logs
Use incidents/logs for:
- root-cause capture,
- handoff-ready audit trail,
- mitigation and follow-up tracking.
Fee Control Model
- Default platform ticket percentage applies globally.
- Per-community override can replace default for specific communities.
- Changes should include clear change reason and effective context.
Operating Cadence
Daily
- queue failures and redrives,
- purchase anomalies,
- incident board review.
Weekly
- reconciliation summaries,
- fee override audit,
- support trend synthesis and policy updates.
Escalation Bundle (Required)
Always include:
- environment and URL,
- UTC timestamp,
- affected community/event/order IDs,
- expected vs actual behavior,
- screenshot and log snippets.
Make Ops Reviews Repeatable
Use a fixed daily check format for queue health, purchase anomalies, reconciliation status, and incident ownership so handoffs stay crisp and comparable day-to-day.
Template: Support Playbooks.
Related Guides
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