Event shop on the night

The Event shop sells items and services connected to an event. A shop purchase does not give you entry to the event.

Buying at the event

Point your phone’s camera at the Scan to buy code on the seller’s phone or printed sign. Open the link to see that event’s shop, choose your items and continue. Sign in when asked, check what you will receive and agree to the terms before confirming your order or paying.

The printed sign has four steps: scan the code, choose what you want, pay securely, and show your code at the stand. The sign opens the shop; your own code appears after your order is confirmed.

Open View purchase after ordering, or find the order in Purchase history. Your code is also available beside your event ticket in Tickets, through Show shop code. If you have no ticket, look in Next up in Tickets. Keep an internet connection while using the shop.

Collecting an item or visiting the seller

For an item Collected at the event, show your code to the person handing it out. They check the item and quantity before handing it over. Your purchase then says Collected when collection is complete.

For At the event, then sent after, follow the instructions in your purchase and show your code to the seller. They mark you as seen. Your purchase keeps the promise and the delivery window, while the instructions for finding the seller disappear once you have been seen. Marking you as seen does not mean the finished item has been sent.

For Sent digitally after the event, read the promise and delivery window in your purchase. Contact the seller through the details there if you need help.

Helping at the shop

Ask the organiser to give your own account Hand out Event shop orders permission and accept the work. Open Shop scanner from Shop in the event tools, or from Things to do on Home.

When several items need to be handled at the event, the scanner asks what this phone handles. Choose the items for your stand. It remembers the choice for this event; change it if the phone moves to another stand.

Scan the buyer’s code. For a collection, check the buyer, item and quantity, then press Hand over for the quantity you are giving them. Handing over part of an order leaves the rest waiting. For an item that is sent after a visit, check the buyer and press Mark as seen.

For a collected item, press Add a note to write something for the team. If it already has a note, the note is shown and Edit note opens it. Press Save note when you have finished. The buyer never sees the note.

If someone cannot show their code, use Find by name. Search by their name, @username or purchase reference, or type a shop code into the box. Check that you have found the right person. Handing out from a name search asks for a reason.

The door scanner handles entry tickets separately. If it reads a shop code, its notice points you towards the shop work. That notice does not admit the person or hand over their purchase. Open Shop scanner to handle the shop item.

Keeping track and sending items afterwards

In the event tools, open Shop, then Shop orders. Use Not seen yet, Seen, To collect or With a note to find the work you need. The views stay in reach as you scroll. To send appears after the event or once something has been sent. You need permission to read shop orders.

Every item can have a team note, however it is delivered. Open the order, write in Note for your team (optional) and press Save note. A note can be up to 500 characters. Items sent digitally are not scanned, so write their notes here. With a note and the note counts include all delivery types.

Send the finished files as promised. Then open the order in Shop orders and use Mark as sent for the item and quantity you sent. Do this for each order. Marking an item as seen at the event does not send it or mark it as sent.

Preparing the printed sign

An organiser opens Shop in the event tools. In Scan to buy, press Download print card, open the PDF and print it on A4. Use the sign for this event: its code always opens this event’s current shop. An item must be on sale through Scan to buy, or scheduled there, before the card is available.

See Purchases and refunds for purchase records and Roles and permissions for giving someone access.