Transfers & ticket swaps
Refunding part of a ticket
Give back some of what someone paid and keep their ticket valid, on one ticket or across an order.
When would you refund part of a ticket?
- Part of the event did not happen
- A session ran short, or a speaker could not come.
- Putting something right
- Something went wrong for one person, and you want to make it up to them.
- A move to a cheaper ticket
- Changing someone down offers this, with the amount filled in.
How do you refund part of one ticket?
Open the ticket in Sold tickets and choose Refund. Pick Refund part, keep the ticket valid, then an amount or a percentage.
The screen shows how much is left on the ticket, and you cannot refund more than that.
Can you refund part of a whole order?
Yes. In Orders, choose Review refund, then Refund part, and tick the tickets.
A percentage is taken from what was paid for each ticket. An amount is shared by what is left on each one.
Who pays for it, and who is told?
You cover the refund. Hubbaly and the card company keep their fees, as with any refund.
The money goes back to the card used for each payment, and whoever paid is emailed the amount.
Can you refund more later?
Yes, as often as you need. Refund and cancel later returns the rest under the standard fee policy, or all of it with Full refund and cancel. Either way the ticket stops working.
A ticket someone changed can be refunded from both payments. Each part goes back to the card that paid it.
What it cannot do
- Ticket holders cannot ask for part of their money back. It is your call.
- Bundle tickets cannot be refunded in part.
- A ticket waiting in the return queue cannot be partly refunded.
- Refund part never cancels a ticket. To cancel, choose Refund and cancel.