Transfers & ticket swaps
Transfers and ticket swaps handled by your hub
Tickets transferred between eligible members, or swapped with another session or ticket type without increasing your admin
Let plans change without the admin
People often want to buy tickets for their friends to make sure the whole group can attend an event together. And sometimes life gets in the way of people going to events, and they are left holding tickets they can't use. Ticketing apps that don't easily allow you to transfer tickets, or give access to people who are not members of your community in doing so, create a headache for everyone involved.
People are far more likely to buy tickets to events that they know they can transfer or swap, which is great for ticket sales. But manual systems that require you to authorise people to transfer or swap tickets are time consuming and frustrating.
We have created an automated system that is simple to use and requires no input from you after event setup.
When one of your hub members wants to transfer a ticket to a friend they:
- Open the ticket in question in My tickets and click Transfer.
- Search for and select the hub member they want the ticket to go to, and send.
- That person will receive an alert and an email about the pending transfer, which they need to accept to receive the ticket.
When one of your hub members wants to swap their ticket to your event from the Tuesday to the Wednesday timeslot they:
- Open the ticket in question in My tickets and click Change.
- Select the new timeslot from those available.
- See their new ticket in My tickets.
Limits
- If a person has a transferred ticket they cannot add it to the refund list for resale to the waitlist. Transferred tickets have to be returned to the person who bought them first.
- Date, time and same-price or cheaper ticket changes close 48 hours before your first session starts. You can switch to a dearer ticket for the same date and time until your session starts. Transfers stay open until the session ends.
Our promise
We make it easy to transfer or change tickets without creating any additional admin for you, to support event turnout and help you keep your community happy.
Questions
What happens when there is a price difference between tickets you want to swap?
If the new ticket costs more, the difference and a 50p ticket upgrade fee are clearly shown before they pay. If they want to proceed, they pay by card. If the new ticket costs less, you can choose to refund the difference or not. A message stating that no refund is available will appear before the ticket change is confirmed. A refunded difference goes back less Hubbaly's fee and the card company's percentage on it. You set ticket change rules under Rules on your event's Tickets page.
If I reject a ticket transfer where does it go?
It remains with the person who tried to send it to you.