Waitlists & returns
Automatic waitlists on sold out events
When your event sells out automated waitlist and refund request lists open to your members to redistribute unwanted tickets safely
Give every sold out event a fair queue
Avoid having to use third party ticket resellers, or your members being exposed to private resales that could be scams. Our automatic waitlists allow your members to queue in a fair and ordered way for tickets that become available.
Ticket holders who can no longer attend your event can release their ticket for sale to the waitlist and receive a refund once the sale is confirmed. Event attendance more closely reflects ticket sales and your community members are happy that waitlists and refunds are managed in a fair and secure system.
Once a person has joined an event waitlist or requested a refund on a ticket they are added to the waitlist and return queues. As a ticket becomes available it is offered to the first person on the waitlist via email and an alert in their Hubbaly account. This ticket is held for them for a period of time, and if it is not bought it is offered to the next person on the waitlist. The length of time a ticket is held for a person on the waitlist decreases the closer you are to the event. The cost and timeframe a person has to respond to a ticket offer is clearly stated in the email and alert they receive.
Events that have multiple ticket types can have shared or separate waitlists for each type. When ticket prices are phased, sales to the waitlist match the price of the sales phase on sale when the ticket is offered.
Go deeperHow a place is releasedA freed place is offered to the next person on the waitlist and held for them. If they do not buy it in time, it moves on.Limits
Automatic waitlists and returns are not available on invite-only events.
Our promise
Hubbaly creates a fair, simple and safe way of redistributing tickets between your community members that automatically follows the parameters you set for your event. You remain in full control of your event without any extra admin or worry.
Questions
When I buy a ticket on the waitlist is it the same price as the tickets that were on general sale?
Yes
When I return a ticket do I get a full refund?
Only if someone else buys your place. A paid ticket you return waits in a queue, and you are refunded once another buyer takes the place, minus the Stripe and Hubbaly fees. If nobody buys it before ticket sales close, no refund is made. A free ticket is given back straight away, with nothing to refund. The exact amount you would receive is shown before you confirm your return.
My friend bought my ticket for me and sent it to my wallet, but I can’t make it to the event. The event is sold out and the waitlist is active, but I can’t return my ticket. What should I do?
Transfer your ticket to the friend who bought it and they can return it.