Does a failed email cost someone their place?

No. An invitation email only tells someone they can join. Their place in the import doesn't depend on it.

A row stays Can join now even if its email wasn't sent, bounced or failed. They can still join through Hubbaly with the exact email.

What can I send, and when?

From the results page: the first invitations, one reminder for the whole import, and up to two resends for one person.

Each person gets at most one email from you in 24 hours. The page says when the next one is available. Automatic retries after a short failure don't use up a resend.

A phone on Manage this import: Retry or take over, Invitations requested, Send reminder, Pause delivery and Import a corrected file, with Reminders can be sent 24 hours after each person's last email. Reminder available 22 Oct 2026, 02:07. Floating over it, row 3: arjun.mehta@example.com, Can join now, Sent, with Resend, available to resend 22 Oct 2026, 02:07, 24 hours after the last email.

Can I change what the invitation says?

Yes, before you start. On Confirm, Edit invitation email changes the wording, and you can go back to Hubbaly's version. The check refreshes, so it uses the email you'll send.

How fast do they go out, and when do they pause?

A hub sends up to 5,000 import emails a day, one delivery at a time. Delivery pauses by itself on the first spam complaint, or when hard bounces reach 5%. An Owner or Admin resumes it after checking the latest counts.

Pause delivery lets you stop the unsent invitations yourself. An email already handed to the provider can't be recalled.

Four limits. 5,000 a day for each hub: one delivery runs at a time, and a second request waits its turn. 24 hours between emails to each person: the first invitations, one reminder, and up to two resends for one person. The first spam complaint pauses delivery at once, before anything else is sent. 5% hard bounces pauses delivery, once 50 have been tried; an Owner or Admin resumes it after checking the counts.

What does each delivery result mean?

The Invitation outcome on each row says what happened to its email:

Not requested: No email was asked for, or one is waiting its turn.
Queued: Waiting to be picked up.
Sent: The email provider accepted it.
On do-not-email list: A stop-email choice or another rule kept it from sending.
Bounced: The address rejected it.
Failed: It couldn't be sent safely. The person can still join.

A phone on the import's rows: row 10, hassan.ali@example.com, Can join now, Bounced; row 11, iris.bennett@example.com, Can join now, Sent; row 12, priya.mp@example.com, Already a member, Not requested.

What it cannot do

It can't recall an email already handed to the provider.
It can't send a second reminder for the same import.
It can't send more than two resends to one person.
It can't go past 5,000 emails a day for a hub.

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